Terms and Conditions

Terms and Conditions for Express Imports Kenya

Welcome to Express Imports Kenya. By accessing or using our website, products, and services, you agree to the following Terms and Conditions. Please read them carefully before making any purchase or creating an account.

1. Introduction

Express Imports Kenya is an online ecommerce store offering a wide range of products including electronics, smart devices, self-care products, smart watches, computer accessories, lifestyle items, and more. By using this website, you agree to comply with these Terms and Conditions and all applicable laws and regulations.

If you do not agree, please discontinue use of the site.

2. Eligibility

To make purchases on Express Imports Kenya, you must:

  • Be at least 18 years old

  • Provide accurate personal, delivery, and payment information

  • Use the website lawfully and responsibly

We reserve the right to restrict access to users who violate these terms.

3. Account Registration

You may create an account to make your shopping experience easier. When creating an account, you agree to:

  • Provide accurate and updated information

  • Keep your login credentials secure

  • Accept responsibility for all activities carried out under your account

Express Imports Kenya is not liable for unauthorized access resulting from your failure to protect your login information.

4. Products and Descriptions

We work hard to ensure our products are described accurately, including images, specifications, and pricing. However:

  • Actual product colors may differ due to screen variations

  • Specifications may vary slightly based on manufacturer updates

  • Errors in product listings may occur

We reserve the right to correct any errors and update product information at any time.

5. Pricing and Payments

All prices displayed on our website are in Kenyan Shillings (KES).

By placing an order, you agree that:

  • Prices may change without prior notice

  • Payments must be made in full before product dispatch

  • We may cancel orders if payment is incomplete or fraudulent

Accepted payment methods include mobile money (M-Pesa), debit/credit cards, and other electronic payment options provided at checkout.

6. Order Confirmation

After placing an order, you will receive:

  • An order confirmation email or SMS

  • A notification once the item is dispatched

  • Updates on delivery status where applicable

We reserve the right to refuse or cancel any order in cases of:

  • Stock unavailability

  • Payment issues

  • Suspicious or fraudulent activity

  • Incorrect price listings

7. Shipping and Delivery

Express Imports Kenya offers delivery services nationwide.

By placing an order, you acknowledge that:

  • Delivery timelines provided are estimates, not guarantees

  • Unexpected delays may occur due to logistics or courier issues

  • Delivery charges may vary depending on location

  • You must provide accurate delivery details to avoid delays or returned parcels

If a package is returned due to incorrect details, additional delivery fees may apply.

8. Returns, Refunds, and Exchanges

We aim to ensure you receive quality products. However, returns and refunds may be allowed under the following conditions:

Eligible Returns

  • Wrong item delivered

  • Defective or damaged product on arrival

  • Missing components

Returns must be requested within 48 hours of delivery.

Non-Eligible Returns

  • Change of mind

  • Damage caused by misuse

  • Products without original packaging or accessories

  • Consumables or hygiene products (for safety reasons)

Refunds may take 3–7 working days depending on the payment method used.

9. Warranty

Some products come with a limited warranty based on manufacturer specifications. Warranty coverage varies by product category.

Warranty does not cover:

  • Accidental damage

  • Misuse and mishandling

  • Unauthorized repairs

  • Wear and tear

Please check the product description for warranty details where applicable.

10. Intellectual Property

All content on the Express Imports Kenya website, including text, graphics, logos, images, product listings, and layout, is the property of Express Imports Kenya and is protected under copyright laws.

You may not:

  • Copy or redistribute website content

  • Use branding or trademarks without permission

  • Exploit any part of the website for commercial purposes

11. Prohibited Activities

You agree not to engage in activities such as:

  • Attempting to hack or disrupt the website

  • Misusing the website for fraudulent purposes

  • Sharing false information

  • Abusing our customer service systems

  • Violating intellectual property rights

We may suspend or terminate your account if these rules are violated.

12. Limitation of Liability

Express Imports Kenya is not liable for:

  • Losses from delays in delivery

  • Damage caused by misuse of products

  • Indirect, incidental, or consequential damages

  • Technical issues beyond our control

Your use of the website is at your own risk.

13. Privacy Policy

Your personal information is handled in compliance with our Privacy Policy. By using this site, you agree to the collection and use of your data as described in the Privacy Policy.

14. Changes to Terms

Express Imports Kenya may update these Terms and Conditions at any time. Changes will take effect immediately once posted on the website.

Continued use of the website means you accept the revised terms.

15. Contact Information

For inquiries, complaints, or support, contact us at:

Express Imports Kenya
📧 Email: info@expressimports.com
📞 Phone: 07xxxxxxxxxxxx