Privacy Policy

Privacy Policy for Express Imports Kenya

Express Imports Kenya values your privacy. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website, make purchases, or interact with our services. By using this site, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to provide a smooth shopping experience.

a) Personal Information

This includes details you provide when creating an account, placing an order, or contacting us:

  • Full name

  • Email address

  • Phone number

  • Delivery address

  • Payment details (handled securely by third-party processors)

b) Automatically Collected Information

When using our website, we may collect:

  • IP address

  • Device details

  • Browser type

  • Pages viewed

  • Cookies and tracking data

This information helps us improve website performance and user experience.

c) Payment Information

We do not store your full card details. All card and mobile money payments are processed securely by trusted third-party payment providers (e.g., M-Pesa, card processors).

2. How We Use Your Information

We use your data only for legitimate business purposes, including:

  • Processing and delivering your orders

  • Providing customer support

  • Sending order updates and confirmations

  • Improving website performance and user experience

  • Fraud detection and prevention

  • Marketing communication (only with your consent)

  • Keeping your account secure

We do not sell or rent your personal information to third parties.

3. Cookies and Tracking Technologies

Express Imports Kenya uses cookies to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Improve website speed and functionality

  • Analyze site traffic and user behavior

You can disable cookies in your browser settings, but some features may not work properly if you do.

4. Sharing Your Information

We only share your information with trusted partners when necessary to complete your orders or provide services. These include:

  • Delivery and courier partners

  • Payment gateways

  • Customer service tools

  • Website hosting and security providers

Each partner is required to handle your information securely and lawfully.

We may also share information if required by law, regulation, or court order.

5. Data Security

We take strong measures to protect your information, including:

  • Secure servers

  • Encrypted data transfers

  • Limited access to personal information

  • Regular system monitoring

However, no system is 100 percent secure. You share information with us at your own risk.

6. Your Rights

You have the right to:

  • Access your personal information

  • Update or correct your details

  • Request deletion of your account

  • Opt out of marketing communications

  • Restrict how your data is used

To exercise these rights, contact us using the information at the end of this policy.

7. Retention of Information

We retain your information only as long as it is necessary for:

  • Fulfilling your orders

  • Meeting legal and financial requirements

  • Resolving disputes

Once data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment pages, external product resources). We are not responsible for the privacy practices or content on those sites.

9. Children’s Privacy

Our website is not intended for individuals under 18 years. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Continued use of our website means you accept the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, reach us at:

Express Imports Kenya
Email: info@expressimportskenya.com
Phone: 07xxxxxxxxxxxxxx